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What personal information we collect when you contact us, why we collect it, and what we do with it. Set out in plain English.
Last updated: 25 July 2026
Vanguard Plumbing & Gas (ABN 47 693 990 206) respects your privacy. This policy explains what personal information we collect, why we collect it, and what we do with it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Vanguard Plumbing & Gas is a licensed plumbing and gas business operating in Brisbane, Queensland.
When you contact us through our website enquiry form, we collect the information you provide, which is your name, email address, mobile number, suburb and the job details you describe.
If you phone us, we collect the details you give us over the phone so we can quote and carry out the work, such as your name, contact number and property address.
We may also collect technical information automatically when you visit the site, such as your IP address, browser type, the pages you viewed and the date and time of your visit.
We use your personal information to:
We do not sell your personal information.
We may share it with service providers who help us run the business, such as our website and marketing provider, our accounting and invoicing systems, and suppliers or contractors where this is necessary to complete your job. We may also disclose information where we are required or authorised to do so by law, including to regulators such as the QBCC.
Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can set your browser to refuse cookies, although some parts of the site may not work as intended if you do.
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security of information sent to us online.
We keep personal information only for as long as we need it for the purposes described above, or for as long as the law requires us to keep it.
You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong or out of date. Contact us using the details above and we will respond within a reasonable time. There is no charge for making a request, though in some cases we may need to verify your identity first.
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.
For any question about this policy or about the information we hold, call 0487 037 290 or email info@vanguardplumbingandgas.com.au.
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