$0 CALL OUT FEE*
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Available 24/7
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Straight answers on pricing, timing, licensing and our guarantees, written by the plumbers who actually do the work.
Find answers to common questions about our plumbing services, pricing, service areas, and more. If you need additional assistance, our team is always happy to help.
No. There is a $0 call-out fee*, so you are not paying just to have someone turn up and look at the problem. You get an upfront fixed price before any work starts, and the price we quote is the price you pay. No hourly rate ticking over, no weekend rates, and no surprise bill at the end.
Yes. Vanguard Plumbing & Gas holds QBCC licence 15578913 and we are fully insured. Under the Plumbing and Drainage Act 2018, regulated plumbing and drainage work in Queensland has to be carried out by a QBCC-licensed plumber or drainer, and a lot of that work also has to be registered with the QBCC once it is finished. We do both, so you get the paperwork, not just the plumbing.
We work right across Brisbane, for homes and businesses alike. You can see where we turn up most often on the Brisbane suburbs we service, but treat that as a sample rather than a boundary. If you are anywhere in the greater Brisbane area, call 0487 037 290 and we will tell you straight away whether we can get to you.
Fast. We guarantee same-day service, and if we do not make it the same day you get $65 off your job. That is a costed promise, not a soft one. When you book we give you a real arrival window and keep you posted, so you are not stuck at home all day wondering whether anyone is coming. For anything urgent, call rather than fill in the form.
Yes, and we do it onsite rather than guessing over the phone. We come out, look at the actual job, and give you a fixed price before any work starts. The call out fee is $0* and there is no obligation to go ahead. New customers get $65 off their first job.
Just about everything a Brisbane home or business needs. General plumbing repairs and maintenance, hot water systems, gas fitting, blocked drains, no-dig pipe relining in Brisbane, leak detection, burst water pipes and emergency work. Whether it is a dripping tap or a collapsed sewer line, it is the same licensed local team and the same upfront pricing every time. You can see the lot on our full range of plumbing and gas services.
Upfront, as a fixed price, before we start. Not an hourly rate that climbs while you watch, and no extras added on at the end because we were already there. You know the number before you agree to anything, and the price we quote is the price you pay. There are no weekend rates either, so a Saturday burst pipe costs what a Tuesday one does.
Yes. Burst pipes, blocked sewers, no water and the smell of gas do not wait for business hours, and neither do we. Call 0487 037 290 and we will get a licensed plumber to you. If a pipe has burst, turn the water off at the meter first if you can safely reach it. There is more on how we handle urgent jobs on 24/7 emergency plumbers in Brisbane.
Both. We look after houses, units and townhouses, and we take on shops, offices, cafes and small commercial sites across Brisbane. The scale changes, the standard does not: same licensed team, same upfront fixed price, same workmanship guarantee. Commercial sites often carry compliance obligations a home does not, and we will tell you what applies before we start rather than after.
Slow-draining sinks and showers, gurgling from the pipes, bad smells around drains, water backing up into the shower when you flush a toilet, or water pooling outside. If more than one fixture is slow at the same time, the blockage is usually further down the line rather than under the sink. We put a camera down before quoting a repair, so you can see what we are looking at. More on clearing blocked drains across Brisbane.
Without digging up your yard, in most cases. We use acoustic and pressure testing to narrow down where the water is going, then confirm it before anything gets opened up. It pays to act quickly. A concealed leak on your side of the water meter is your responsibility, but Urban Utilities may remit part of the excess usage charge once it is repaired, and that application needs a plumber’s invoice. More on finding concealed water leaks.
Three that matter. A Lifetime Workmanship Guarantee, so the work we do stays our problem and not yours. A same-day service guarantee, backed by $65 off your job if we miss it. And a clean-up guarantee, because leaving a mess behind is not finishing the job. Put those alongside the $0 call-out fee* and the upfront fixed price and you know exactly where you stand before we start.
We combine industry expertise, reliable workmanship, and outstanding customer service to deliver plumbing solutions you can trust. From prompt response times to transparent pricing and lasting results, we’re committed to exceeding your expectations every step of the way.
Skilled plumbers delivering quality workmanship on every job.
Skilled plumbers delivering quality workmanship on every job.
Skilled plumbers delivering quality workmanship on every job.
We are committed to providing reliable service, clear communication, and quality workmanship on every project. Our goal is to make every customer experience smooth, stress-free, and satisfying from start to finish.
Tell us what is going on and we will come back quickly with a fixed price and a time we can be there.
